FAQ

Test. Monitor. Optimize your ecommerce user experience.

What is Visual UX Testing?

Visual UX testing (also known as UI/UX testing or visual validation), in simple terms, is verifying the visual and functional experience.
‍
In ecommerce, it is a test activity focusing on the visual appearance (UI) and the user experience (UX) of a website. This is to ensure that it appears and works as intended for the end user, whether he or she is browsing a product listing or completing a purchase.

Which parts of my online
store can I test with Valido?

With Valido, you can perform tests on key aspects of the online customer journey. This could be:
☑️ The navigation experience of a first-time visitor browsing to discover more about your brand.
☑️ The login / registration process of a user.
☑️ Adding a product to the cart and completing the checkout process.
‍
Valido allows you to test the real user experience for all these journeys.

I manage several brands and
country websites. Is it possible
to test all of them?

Yes, Valido supports test management for multiple brands and its respective country websites.

How much does Valido cost?

Please visit our pricing page for more information.

What do I need to do
in order to setup Valido?

Valido is a Software-as-a-Service (SaaS) app, meaning that it is cloud-based and thus no software installation is necessary. It only takes minutes to set up an account online and start testing!

How much technical
knowledge do I need to
operate Valido?

Not to worry. The app is made to be easy to use, so no prior technical skills are required. Whether you are a digital marketer, an ecommerce manager, or a CMO,
our aim is to make ecommerce UX testing a simple and intuitive experience for everyone.

What options do I have if
I don’t have resources to
manage my test?

Valido offers a managed services plan that provides the configuration, management and 24x7 monitoring of your visual tests. You can find out more information on our Enterprise Monitoring Services page.

What is the Valido
Dashboard?

The Valido Dashboard provides an at-a-glance overview of all the visual and user experience changes or errors detected in your ecommerce. It allow you to easily visualize, monitor, and analyze test results in real-time, so that you can obtain actionable insights for your business.

Do you support testing for
different device types?

Yes we do! Valido currently supports visual testing of ecommerce sites in desktop, mobile and tablet viewports, with more device and resolution options coming in the near future.

What is a test flow?

A test flow is a series of steps configured in Valido, to simulate a user’s action or set of actions on a webpage and to verify these actions using Valido’s visual UX validation features.

What is a baseline?

A baseline can be a single reference image or a set of reference images, captured and subsequently used as the basis of comparison for Valido’s web page validation. It is also referred to as the “expected” image.

What is a similarity index?

In visual testing, it is a percentage number that indicates the similarity between the baseline (expected) and the current (actual) screenshot of a webpage during the comparison process. For example, a similarity of 88% means that there is a 12% difference detected between the two screenshots.

Can I customize the timing
of Valido's screen captures?

Yes. We provide two options for this:
☑️ The time slider configuration allows you to define a particular time to wait (after a user action) before taking a screenshot. For example if a webpage takes a certain amount of time to correctly load and arrange its elements.
☑️ The element-to-wait-for configuration is useful for when you need to validate a UI element of a webpage that loads after a certain time. For example if a product image always takes a few seconds to become fully visible.

Is it possible to exclude
dynamic UI elements
from testing?

Yes, you can. Valido allows you to create test exceptions and ignore certain UI elements within a webpage, using the element-to-ignore configuration.

Do you have a how-to guide
on Valido’s functionalities?

We have a Knowledge Base that contains tutorials, best practices and tips on how to get the most out of your visual testing experience with Valido.

How can I ask for help?

You can reach out directly to the Valido team by creating a support ticket here.

Test. Monitor. Optimize your ecommerce user experience.

Register for our‍Free 100' / month !

Register for our
‍Free 100' / month !