Fully managed ecommerce monitoring. From detection to verified resolution. 24/7
Valido Plus combines AI-assisted automated validation, proactive expert-led testing and 24/7 expert coverage to detect, reproduce and isolate issues across your ecommerce.
We prioritize confirmed incidents by business impact, notify your team with clear, actionable context, track incidents through resolution, and verify fixes with QA.
When ecommerce issues put revenue at risk
Our team turns them into validated, prioritized and actionable incidents. We combine continuous oversight, expert validation and operational follow-up, ensuring that critical issues are managed from discovery to verified resolution.
Products removed unexpectedly from the cart
Products were randomly removed from the cart during shopping and checkout. Continuous testing exposed an intermittent issue that appeared in more than 25% of Valido tests across both guest and registered journeys.
Incorrect shipping cost inflated the checkout total
A bug in the shipping calculation significantly increased delivery costs during registered-user checkout. End-to-end journey testing exposed the issue at a critical point before purchase, where unexpected costs could drive abandonment.
Promotional discount disappeared during checkout
A discount applied earlier in the purchase journey disappeared in later checkout steps. Valido’s continuous testing detected the intermittent issue across guest and registered journeys on both desktop and mobile, revealing a pricing inconsistency just before purchase.
Server error disrupted storefront availability
A server 500 error took the site offline, and web performance remained severely degraded after service returned. Valido’s monitoring identified the critical incident and confirmed that the impact extended beyond the outage itself.
Misleading payment error blocked checkout completion
After shoppers clicked “Buy now,” an incorrect error message appeared instead of the payment gateway. Ongoing testing detected the intermittent failure across multiple storefronts, revealing a critical checkout blocker that could confuse customers and prevent payment completion.
Where business risk concentrates
Issue distribution by impact level
More than 8 in 10 incidents were classified as critical or significant, indicating meaningful impact on customer experience and business performance.
Estimated revenue exposure by issue category
Checkout and product-page issues accounted for most estimated revenue exposure, concentrating risk around the most conversion-critical parts of the journey.
BUSINESS OUTCOMES
Protect revenue. Reduce operational uncertainty
Valido Plus helps your team detect critical issues earlier, understand their business impact, and respond with clear, actionable information.
With continuous oversight and expert follow-up, your team gains greater peace of mind while staying focused on growing the business.
Reduce revenue exposure
Identify critical issues across checkout, pricing, product discovery, and other key journeys before their impact grows.
Respond faster and with confidence
Validated incidents, clear reproduction steps, and business-impact prioritization help the relevant team investigate and resolve issues more efficiently.
Free up internal resources
Reduce the time spent monitoring, testing, interpreting alerts, and chasing unresolved incidents so your team can focus on strategic priorities.
REAL-WORLD BUSINESS IMPACT
From hidden issues to measurable business impact
During an ongoing engagement with a large sports retail ecommerce, Valido Plus identified significant incidents affecting product discovery, catalog content, login, cart, and checkout.
But detection was only the beginning. By classifying each confirmed incident according to its business impact and modeling potential revenue exposure based on affected traffic, severity, and duration, Valido Plus turned a list of technical issues into a clear picture of where conversion and revenue were most at risk.
24 +
Critical incidents detected during the analyzed period.
84%
Of estimated revenue exposure concentrated in checkout and product pages.
UP TO
280.000 $
Estimated revenue exposure from a single critical incident.
A COMPLETE MANAGED SERVICE
Managed end to end, so your team doesn’t have to
Valido Plus is tailored to the user journeys, markets, devices, and business risks that matter most to your ecommerce. Our team manages the complete monitoring lifecycle, from defining the scope and configuring checks to validating incidents, coordinating follow-up, and verifying fixes.
1. Define the monitoring scope
We identify your critical journeys, operational risks, markets, devices, and business priorities to determine what needs to be monitored.
2. Configure the service
Our team sets up the agreed tests, scenarios, frequencies, alert criteria, and communication workflows.
3. Proactively monitor and detect issues
Automated validation runs alongside proactive expert-led testing to identify issues across critical journeys and changing ecommerce conditions.
4. Validate and isolate
Our experts investigate potential incidents, reproduce the issue, filter false positives, and isolate the exact actions, conditions, and triggers involved.
5. Prioritize, notify, and follow up
Confirmed incidents are prioritized by business impact and shared with clear, actionable context through your existing workflows in tools such as Slack, Jira, Monday.com, or Trello.
6. Verify, review, and improve
We follow through incidents until resolution and verify fixes through QA. We also meet with your team each month to review issue trends and recurring findings that can strengthen future monitoring coverage.
I sleep better at night knowing the Valido team is monitoring our website. They’re professional, responsive, and an extremely valuable piece of our tech stack.
Jack Gindi
COO & Head of Growth, Twillory
TRUSTED BY LEADING ECOMMERCE BRANDS
Frequently asked questions
Learn how the service works, what your team receives, and how Valido Plus fits into your existing ecommerce operations.
How is Valido Plus different from Valido’s self-service solutions?
Valido’s self-service solutions give your team direct access to ecommerce testing and monitoring tools. Valido Plus is a fully managed service that adds expert configuration, proactive testing, human validation, incident prioritization, follow-up, and QA verification.
What does 24/7 expert coverage mean?
Valido Plus combines ongoing monitoring with 24/7 coverage from ecommerce and monitoring specialists. Our team uses a range of testing and diagnostic tools to review, reproduce, validate, and manage relevant incidents. Testing frequency, alert criteria, and response processes are defined according to the agreed service scope.
Does Valido Plus fix the issues it detects?
Your internal technical team or development partner usually implements the fix. Valido Plus validates and documents the incident, provides actionable context to the responsible team, follows its progress, and verifies the correction through QA.
How are incidents communicated and managed?
Confirmed incidents can be shared and tracked through your existing workflows using tools such as Slack, Jira, Monday.com, or Trello. Each incident includes the relevant evidence and context your team needs to act.
Can the monitoring scope change over time?
Yes. Valido Plus can adapt as your ecommerce evolves, including new markets, releases, campaigns, devices, or critical journeys. The monitoring scope can be reviewed and adjusted as priorities change.
Can Valido Plus monitor multiple markets and devices?
Yes. The monitoring scope can cover multiple markets, currencies, languages, browsers, devices, and critical user journeys according to your ecommerce priorities.
Does the service require an installation?
No installation is required. During onboarding, you and the Valido team define the required access, configuration, testing approach, and monitoring scope.
How does onboarding work?
The process begins by identifying your critical journeys, operational risks, and business priorities. The Valido team then defines the monitoring scope, configures the service, and agrees on the communication and incident management workflow.
Are reporting and service reviews included?
Yes. Each month, we summarize detected incidents and its impact, recurring patterns, and monitoring priorities. We then review them with your team to identify where future coverage can be strengthened.
How are the service scope and pricing determined?
The scope is tailored according to factors such as the number of critical journeys, markets, testing scenarios, monitoring frequency, and level of expert support needed.
Don’t wait for your customers to discover what’s broken in your ecommerce
Detect, prioritize and manage issues before they cost you sales. Let us identify where your ecommerce is most exposed, and we’ll help define the right monitoring scope.
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(+34) 981 914 837
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