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The power of integrating UX, visual, and metrics testing for your ecommerce development

Making the case for comprehensive ecommerce testing

It cannot be overstated that having an ecommerce store that performs well and provides a seamless user experience is crucial.

With so many online retailers vying for customer attention and better conversion rates, it is essential to stand out from the crowd. Developing an ecommerce that not only looks great but also performs well is key to attracting and retaining customers. However, there is a lot that goes into the front-end and back-end software development for an ecommerce, especially considering all the business and technical aspects involved.

By prioritizing user experience, visual, and key metrics testing in your ecommerce development process, you can establish a strong foundation from the beginning, leading to a better overall customer experience and increased sales. In this article, we will explore why combining these testing methods is critical for ecommerce development, and how it can help you gain a competitive advantage from the rest.

User Experience Testing

If a case has to be made for the most important focus area in ecommerce development, user experience would have to be on top of the list. 

The user experience encompasses the overall experience a user has with your website, including ease-of-use, accessibility, and efficiency. In ecommerce, a positive user experience means that customers are more likely to buy from your store, return for future purchases, and recommend your website to others.

To ensure a positive user experience, it’s important to conduct user experience testing throughout the development process. This can include testing for user-friendliness, responsiveness across different user devices, site navigation, and checkout functionalities. 

One of the key goals of user experience testing is identify any issues or barriers that:

  • may prevent users from completing their desired actions. 
  • are not so easily detectable from performance monitoring tools

This can include identifying broken links, confusing navigation, or filter errors – these are the silent killers that can have the greatest impact on the ecommerce user experience.

By conducting user experience testing early and often in the development process, you can catch and resolve issues before they have a lasting impact, saving time and resources to rectify problems post-production and in subsequent releases. An iterative development process that integrates UX testing will ultimately lead to a stronger foundation, both in the short and long term.

Visual Testing

Visual testing is another critical aspect of ecommerce development that is often overlooked. A website’s visual elements, such as images, text, and graphics, play a crucial role in creating an engaging user experience. 

Visual testing ensures that these elements are not only visually appealing but also load quickly and interact correctly with the rest of the webpage. Hence both visual testing and UX testing go hand-in-hand, one cannot be performed successfully without the other.

Visual testing involves testing the appearance and functionality of a website’s visual elements across various devices, browsers, and screen sizes. It can identify element overlaps, layout issues, broken images, buttons, etc. If you’d like to go into detail on how visual testing works and how it can benefit your online business, take a look at our 3 things to know about visual testing.

By conducting visual testing throughout the development process, you can ensure that your website’s visual elements are optimized for a seamless user experience, catching visual bugs that would otherwise not be detected so easily via performance monitoring tools or other means.

Example of a UX error - chat button overlapping a filter apply button
Example of a visual error which restricts a user action, and is not easily detectable through regular service & performance monitoring tools

Performance Metrics Testing

Website performance metrics testing is crucial for any ecommerce business. Google has already cleared the path through its development of Lighthouse and Core Web Vitals, the key initiatives in understanding website performance in qualitative and quantitative terms.

Generally, metrics testing refers to the evaluation of critical areas that impact website performance such as page loading speed, accessibility, and best practices (to a certain extent, user experience is also included here). By analyzing these metrics, businesses can identify areas that need improvement, such as SEO optimization to improve search engine rankings.

The term “performance” covers a lot of areas in ecommerce and not just page loading speed. Inaccessible content, inadequate site security, and poor mobile optimization are other common performance-related problems that can drive away customers and negatively affect sales, but they are just a few of the many areas to consider. Hence the primary advantages of using a website metrics testing tool is that you are able to comprehensively analyze all the key aspects of your ecommerce performance, without leaving any stone unturned, as well as benchmark against the competition.

Performance metrics testing also helps businesses stay competitive in the online marketplace. With so many ecommerce websites competing for customers’ attention, a slow or poorly optimized site can quickly lead to lost sales. Investing in metrics testing not only shows your level of performance, but also gives you insight on what you can optimize to improve customer satisfaction, drive more sales, and gain an edge over your competitors.

Beyond website metrics testing for ecommerce development, it is a continuous process that should be done regularly to ensure a smooth ecommerce site operation. 

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Combined benefits for competitive advantage

By combining UX, visual and performance metrics testing processes, you can ensure that your online store not only looks good, but also provides a seamless user experience. 

UX testing helps catch issues that affect the user journey and should be incorporated with visual testing to ensure the most optimal experience from a visual and functional perspective. Performance metrics testing that focus on Lighthouse and Web Vitals testing ensures that a site is fully-optimized, identifying areas of improvements not otherwise considered by visual UX testing. By prioritizing these testing methods, you can save time and resources in the long run.

In conclusion, combining user experience testing, visual testing, and metrics testing is critical for ecommerce development. Adding the right set of tools and methodologies to this equation can help your online business improve its efficiency, reduce costs, as well as increase customer satisfaction, retention, and conversion. 

At Valido, we are dedicated to helping businesses achieve their goals through the ecommerce testing and monitoring solutions and services that we offer. Contact us today to learn more about how we can help your ecommerce succeed.