Frequently Asked Questions.
Get to know Valido AI, the leading UX test automation, audit, and monitoring tool for ecommerce.
How does Valido AI enhance the user experience of my ecommerce website?
Valido AI enhances your ecommerce user experience by simulating and testing real user interactions to ensure your website operates flawlessly. It identifies usability frictions, visual errors, optimizes performance, and ensures a seamless customer journey. By addressing these aspects, Valido AI boosts user satisfaction and increases online sales.
What solutions does Valido AI offer?
Valido offers two ways to protect and optimize your ecommerce:
Valido Autopilot is our AI-powered self-service platform for ecommerce monitoring and optimization. It brings together capabilities such as automated testing, UX analysis, Web Score monitoring, performance insights, AI-powered recommendations, and issue detection in one platform.
Valido Plus is our fully managed service for teams that want specialists to take care of ecommerce monitoring, testing, and issue follow-up. Our team combines Valido Autopilot with manual testing, human validation, and other specialized tools to detect and assess issues, prioritize them based on business impact, alert your team with the right context, and follow incidents through to resolution.
I manage multiple brands and country-specific websites. Can Valido AI test all of them?
Yes, Valido AI supports test management for multiple brands and their respective country-specific websites, allowing you to oversee and optimize all your digital assets from a single platform.
How do I set up Valido AI for my ecommerce site?
Valido AI is a cloud-based application, so there’s no need to download or install any software. You can set up an account online in minutes and start creating automated tests for your ecommerce platform immediately.
Is technical expertise required to use Valido AI?
No, extensive technical expertise is not required. Valido AI is designed with user-friendliness in mind, featuring an intuitive interface and automated test creation that simplify the testing process for both technical and non-technical users.
What if I don’t have the resources to manage monitoring and testing myself?
Valido Plus is our fully managed service for teams that want expert support with ecommerce monitoring and testing. Our specialists handle configuration, ongoing monitoring, manual testing, human validation, issue prioritization, alerts, follow-up through resolution, and reporting, using Valido Autopilot alongside other specialized tools.
For more information, visit our Valido Plus page.
How does Valido AI handle testing on different devices and screen sizes?
Valido AI enables testing of your ecommerce website on real devices with various browser and resolution settings. It supports a wide range of desktop, mobile, and tablet devices, ensuring your website is optimized for different screen sizes and provides a consistent, optimal user experience across all devices.
What kind of analytics and reporting does Valido AI provide?
Valido AI provides comprehensive analytics and reporting to help you gain insights into the user experience and performance of your ecommerce. You can access detailed reports on test/audit results, visualize trends and patterns, track key metrics and benchmark them against competitors. These analytics enable data-driven decision-making and continuous improvement of your online store.
How does Valido AI handle security and data privacy?
Valido AI takes security and data privacy seriously. We implement industry-standard security measures to protect your sensitive information. Your data is encrypted and stored securely, and we adhere to strict privacy protocols to ensure confidentiality.
What support and resources are available to Valido AI users?
Valido AI provides support to help users get started and make the most of the platform. Our support team is available to assist with questions, setup, and any issues you may encounter.
How does the pricing and subscription model work for Valido AI?
For detailed information about pricing and subscription plans, please visit our Pricing page. We offer flexible options to suit different business needs, and you can choose the plan that best aligns with your requirements. Feel free to reach out to our team for personalized assistance and recommendations.